Refund Policy

Refund guidelines

The UltraRangeX refund guidelines are applicable to your purchase of a material or product offered by UltraRangeX via the website (commonly referred to as "Product"). In case you have to send back a defective or damaged product, you can send the product back to the company within thirty (30) days of receipt of the goods in order to apply for a refund, as long as the following general business terms are complied with.

Prior to sending the item back, you should contact UltraRangeX via email at [email protected], in order to request a Returned Merchandise Authorization (RMA) number. Write the RMA number on the delivery ticket of each single package that needs to be given back. Please note that we do not accept a product without the RMA number that will be given to us 30 days after your purchase and will send the product back at your costs. We suggest that you proceed by registered mail so as to ensure a speedy delivery. Once the returned product is received and processed by our returns department a refund will be issued, less the shipping & handling originally charged.

UltraRangeX does not reimburse the delivery costs for the return of the goods.

Packages that are sent back with insufficient postal charges will not be accepted.

In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher.

The UltraRangeX refund guidelines only apply to products and not to memberships, registrations or subscriptions to online services.

Cancellation conditions

Users can cancel their orders immediately (before shipment) with a written notice: via E-mail to [email protected]